Search Results for: warranty

Warranty

 November 22, 2019
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Warranty

The Detex product you have purchased is warranted to be free of defects in material and workmanship when properly applied, installed, used and maintained according to Detex installation instructions and maintenance manual. We will guarantee mechanical and electrical components and repair or replace any part that, upon our examination, proves to be defective under normal use and has failed to properly operate as designed. This does not apply to batteries or damage from leaking batteries.

STANDARD WARRANTY PERIOD: 10 years mechanical, 3 years electrical from date of purchase

EXCEPTIONS TO STANDARD WARRANTY PERIOD:

  • 3 years mechanical, 1 year electrical on AO19 Low Energy Operators, EAX Exit Alarms, BE Battery Eliminator, Series 800 Power Supplies and Controllers, DTX Access Control and MS Magnetic Switches
  • 3 years mechanical on VRA 2-point vertical rods, 90KR and 90 mullions

This warranty will be honored only upon presentation of proof that the product covered thereby was purchased directly from an authorized Detex Distributor.  WE SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE ARISING OUT OF THE FAILURE OF THIS DEVICE.

Not under warranty for Weatherized and Non-Weatherized Door Hardware products

Specifically excluded and not covered under this warranty are (1) the effects of corrosion, erosion and normal wear and tear, (2) cosmetic damage to exit device finishes, including scratches, dents, chips and other similar damage, unless such damage results from defects in materials and workmanship, and (3) exposure to extreme climate changes or harsh chemicals.

The service life and appearance of finishes of most Detex products can be degraded if the product is used in certain environments that are subject to extreme climate changes or exposure to the presence of harsh chemicals. The conscientious performance of a comprehensive maintenance program on a regular basis will help to maximize the service life and preserve the appearance of the product.

Print the warranty statement

Maintenance Manual

Device Lubrication

Home

 November 21, 2019
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Securing Your World

With over a century of experience, Detex is America’s trusted leader in security solutions. Across a wide range of industries and applications, we provide exceptionally reliable, high-quality products designed for heavy-duty use, ensuring the superior performance customers need to protect their people, property, products, and profits.

Engineered to Withstand the Toughest Conditions

Every Detex product is built to withstand demanding use and harsh environments while meeting the industry’s strictest safety and security standards.  We manufacture high-performance exit devices, automatic operators, alarms, tailgate detection, exit control locks, optical turnstiles and more that deliver both robust protection and reduced maintenance needs.

Red exit device icon
Exit Devices
Red and black automatic operator icon. Automatic operator is above the door and the door is open
Automatic Operators
Red alarm icon
Alarms
Tailgate icon with red infrared bars across a door indicating the door is secured
Tailgate Detection
Exit control locks icon
Exit Control Locks
Optical Turnstiles

What Makes Detex Different Makes Us Better

  • Assembled In America
    Every Detex product is designed and built in the USA to the industry’s highest standards.
  • Security as Strong as Steel
    We use stainless steel to ensure long-term performance of our products, and our Advantex line is 100% stainless steel inside and out for more durability and the ability to be cleaned with anti-microbial disinfectants.
  • Best-in-Class Warranty
    We stand by our products with a standard 10-Year mechanical and 3-Year electrical warranty.
  • Ease-of-Installation
    Easily installed by one person, Detex products also integrate seamlessly with other security systems to expand your protection.
  • Customizable
    With designers on staff, we provide expert customization to deliver the exact security solution you require.

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Healthcare

 November 22, 2019
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A Healthier Level of Security

Hospitals and healthcare facilities face unique security challenges. Ensuring a safe environment for patients, staff, and visitors — while safeguarding valuable equipment and controlled substances — is essential. Reliable access control products are key to preventing unauthorized entry, especially in sensitive areas like operating rooms and patient rooms. Additionally, areas such as psychiatric units require even stricter access controls due to the presence of individuals with mental health conditions or psychiatric disorders, which can pose safety risks for both staff and patients. Detex addresses these challenges with products that combine reliability and innovation

How Detex products deliver superior protection for hospitals and healthcare facilities

From emergency rooms to operating rooms, psychiatric units, pharmacies and visitor areas, Detex products provide the highest level of security and reliability, meeting the most stringent safety regulations and standards.

  • Built Reliable, Because Lives Depend on It: Detex security products deliver the unwavering reliability hospitals need, enabling healthcare professionals to focus on what matters most — patient care.
  • Standing Up to High Traffic: Hospital surgeons require swift access to patients and critical areas, particularly during emergencies or urgent procedures, to ensure timely and efficient care without unnecessary delays.
  • Antimicrobial Security: Preventing the spread of infections is important anywhere, but even more critical in hospitals. Made with stainless steel, Detex security products can cleaned with antimicrobial chemicals that hospitals use for disinfectants, while plastic products can’t.
  • Whisper Quiet Products: Hospitals require quiet areas where patients as well as staff are not disturbed. Detex automatic products are silent and never slam shut, ensuring a quiet hospital environment.
  • Ease-of-Installation: Installing Detex security products is a quick, simple, one-person job, backed by “one-call-and-it’s-solved” customer support.

Explore our whitepapers:

Why Hospital Security Needs to Be in the Best of Health

Made for the American Healthcare Industry

Made in the USA, Detex products are backed with a best-in-class warranty, ensuring healthcare facilities benefit from the highest quality security for the long-term.

Learn more on how Detex can help you solve the security challenges facing today’s hospitals and healthcare facilities. 

Talk to a Healthcare Security Specialist Today!

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Education

 November 22, 2019
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Ensuring Campus Safety, Inside and Out

Schools and universities today face the challenge of creating a safe, supportive environment through security measures and emergency planning — all while managing resource limitations. Security products serve as the first line of defense in protecting campuses from unauthorized access, theft, vandalism, and violent incidents. They are critical tools that safeguard both people and the institution’s reputation. Detex security products help prevent unauthorized individuals from intruding or posing threats both inside and outside the school perimeter.  Designed and manufactured in the USA, our products ensure that the safety of educational institutions remains uncompromised at all times.

How Detex provides the highest level of protection for your students, faculty, staff and reputation:

From kindergarten to university, Detex security products help educational institutions stay prepared and protected—safeguarding students, staff, and all school personnel day in and day out.

  • A Higher Grade of Security: With 100% Made-in- America, stainless steel security products, Detex provides the industry’s highest level of protection and reliability.
  • Securing the Campus, Inside and Out: Our security products provide reliable protection for campus baseball fields, football fields, and other sports venues, ensuring the safety of students and spectators.
  • Secure the Entire School, Automatically: Our electronic dogging feature allows multiple doors within schools to be locked with the touch of a FOB or other device.
  • Customized School Safety: Detex creates customized security solutions for educational facilities with durable, solid stainless-steel products made in America for security that lasts.
  • More than Weather-Resistant, Weather-Proof: Detex weatherized security products are 100% weather-proof, rigorously tested to withstand temperature extremes, dust, rain, fog, and more, ensuring reliable protection in any environment.

Explore our whitepapers:

5 Tips to Mitigate Campus Security Threats

Get Proven Security Built for Schools

Backed by a best-in-class warranty and unsurpassed ease-of-installation, and investment in Detex security solutions is an investment in the future of education.

Learn more on how Detex can help you better meet your educational facility’s security needs.

Talk to an Education Security Specialist Today!

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DTX-2100

 November 26, 2019
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DTX logo
access control keypad

DTX-2100

The DTX-2100 keypad uses hardened backlit keys and the DTX-2110 uses metal Braille alpha-numeric keys to ensure long-term durability and high-quality performance. DTX-2100 / 2110 keypads are designed for both indoor and outdoor surface/flush mount applications. The DTX-2120 mounts directly to mullion door frames or most flat surfaces with no backbox required.

Features

  • Up to 500 users
  • Built-in assignable sounder (DTX-2100 and DTX-2110)
  • Conformal coating
  • 3 year warranty
  • UL 294 listed

Benefits

  • Easy installation
  • Dependable service and security in most environments
  • Multi-user capabilities
  • Affordable single-door security application in new or existing structures

Product Resources

Catalog Page

Support Resources

Installation Instructions

Videos

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DTX-2300

 November 26, 2019
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DTX logo
access control keypad

DTX-2300

The DTX-2300 is a stand alone single door access control with a proximity reader and keypad. The DTX-2300, when used on it’s own, provides cost effective standard access control functionality with the use of it’s two relays and two inputs for request to exit and door position. The proximity reader is capable of being mounted up to a maximum of 10 feet away from the DTX-2300.

Features

  • Proximity reader and keypad
  • Bi-color LED to indicate operation
  • Remote proximity reader mounting and glass mount options
  • 3 year warranty
  • UL 294 listed

Benefits

  • Indoor / outdoor use
  • No audit trail in standalone unit
  • Weather resistant design
  • Up to 2000 users

Product Resources

Catalog Page

Support Resources

Installation Instructions

Videos

Related Content



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EAX-300 Door Prop Alarm

 December 27, 2019
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EAX-300 Door Prop Alarm

The Detex EAX-300 Series is designed for applications where doors may be used but not held or propped open. Door open times vary from 1 second to 4 minutes (15 second default) and are field selectable. The smaller size makes installation quick and easy.

Adding a door prop alarm is a low cost, desirable solution to propped open doors. They help keep energy costs down by ensuring the doors are closed. An intelligent circuit senses the external magnet location automatically, sounding an alarm when the door has been open too long, and automatically rearms when the door has been closed again; requires no waiting for the key holder to arrive.

Features:

  • Secure, tamper resistant housing
  • 100dB alarm
  • 9VDC battery operated with low battery alert
  • LED visual arming indicators
  • Can be installed on narrow stile doors

Options:

  • Wall mounted or door mounted
  • KS – Key Stop – Always armed when key removed
  • SI – Status Indicator On
  • Weatherized for use on gates or doors that are outdoors
  • Gray (GY) or black (BK) housing color
  • Several kits available – kits include 1 or 2 white, brown or grey door contacts

Accessories:

  • Mortise Cylinder
  • 7 pin IC Cylinder Housing

*Comes with limited 3 year manufacturer’s warranty

Request more information on the EAX-300 door prop alarm.

Complete the form and our experts will work with you to eliminate propped doors at your facility.

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Facility Managers

 April 30, 2025
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Reliable Security Management for Facility Managers

Ensuring secure access to commercial buildings is a key responsibility for facility managers. With security threats evolving, managing security effectively is critical to protecting people, assets, and operations. However, when choosing a security system, Facility Managers are faced with a range of challenges they must solve to make the right decision.

Security challenges of  Facility Managers:

  • Inferior Product Quality
    Facility managers need security products that are reliable for the long-term.
  • Complex Installations
    Complicated installations can result in delays, higher expenses, and the possibility of mistakes.
  • Lack of Customer Service
    Every second a security system is not working, the danger of a security break-in goes up. Facility managers need customer service that responds right away.
  • Cost & Budget Constraints
    Facility managers need a security solution that delivers a better return on their investment.

Detex Answers the Security Needs of Facility Managers:

  • Made-In-America Quality
    Made in America using solid, stainless steel, Detex security products are engineered to withstand the wear and tear of high-traffic environments for the long-term while meeting the most stringent safety regulations.
  • Ease of Installation
    Supported by expert Training and simple Installation Guides, installing Detex products is a quick, one-person job, enabling Facility Managers to secure their facilities without the stress and delays associated with complex installations.
  • “Always Ready” Customer Service
    With one call, our customer and tech support experts answer your issue on the spot, so you can get your security system back up and running at 100%.
  • Better Return on Investment
    With their outstanding reliability, long-lasting quality, and best-in-class warranty, Detex security products are the investment that pays you back.
  • Expert Support
    From installation videos to instructions, technical support and webinars plus more, we support you every step of the way to assure the best results.

Discover more about our products and how our customer service is ready to help you reach your security goals.

Locksmiths

 April 30, 2025
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Unlocking Efficiencies for Locksmiths

Locksmiths play a critical role in front-line security, particularly for institutional and commercial properties. They are responsible for installing, maintaining, and repairing locking systems to ensure optimal safety and compliance with all relevant regulations and standards. From staying ahead of evolving security threats to providing rapid emergency services, locksmiths must combine technical expertise with problem-solving agility. To remain effective, they must also stay current with the latest advancements in door security technologies.

When working with security products, Locksmiths face key challenges:

  • Complex installations
    Locksmiths need security products that can be installed quickly and easily to avoid downtime.
  • Lack of support
    With so much at stake, Locksmiths need to have access to support that is readily available to rapidly resolve any problem.
  • Reputational harm from using inferior products
    Even the reputation of a good locksmith can be damaged if they use inferior products that create issues.
  • Clear product information
    Locksmiths require clear product information that enables them to get the job done efficiently.

Detex offers the right combination of advantages for locksmiths:

Discover more about our products and how our customer service is ready to help you reach your security goals.

Maintenance

 April 30, 2025
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Securing Efficiencies for Maintenance Professionals

Maintenance personnel play indispensable roles in keeping facilities safe, functional, and efficient—yet their work is far from easy. Each day presents unique hurdles, from responding to urgent repairs and system malfunctions to enforcing safety protocols and mitigating risks. In addition to conducting regular inspections, maintenance personnel are responsible for routine maintenance, and troubleshooting or repairing security equipment. Additionally, they must install new locking systems as needed to maintain robust security protocols.

Security challenges for maintenance personnel:

  • Unreliable products
    As maintenance personnel are responsible for ensuring ongoing security, they require products that are proven to perform for the long-term.
  • Difficult installations
    Complex product installations can prolong downtime and can also result in products malfunctioning.
  • Product availability
    Maintenance personnel need to resolve security issues quickly, that means having access to products that are always available.
  • Lack of support
    When an urgent security request arises, maintenance personnel require immediate assistance.

Detex responds to the unique needs of maintenance personnel with:

  • Best-in-Class Products
    Manufactured from stainless steel, Detex security products are built to last and come backed by the industry’s best-in-class warranty.
  • Ease of Installation
    Supported by our expert Training and simple Installation Guides, Detex products can be installed in an hour or less by a single maintenance professional. See how easy it is for yourself
  • Made-In-America Availability
    Manufactured in the U.S., Detex products are readily available, significantly reducing delivery times.
  • Fast Assistance
    With one call, our customer and tech support experts respond with the answer to the issue, saving time and ensuring a faster solution.
  • Expert Support
    From installation videos to instructions, technical support and webinars plus more, we support you every step of the way to assure the best results.

Discover more about our products and how our customer service is ready to help you reach your security goals.