FAQ
Alarmed Exit Devices (EA, EB, EB W)
- How do I change the battery?
- How to order parts
- One or both LEDs are constantly on and the unit will not arm
- When the unit is armed, LEDs work, but the device doesn’t beep after the green LED goes off
- Why can’t I remove my key when the bar is disarmed?
- Why does the AC powered unit give a low battery indication?
- Why is the LED not blinking?
- Why is there no LED activity when key is turned to armed position?
- Why isn’t the status indicator working?
Electric Latch Retraction (ER)
Delayed Egress (EE)
- How to order parts
- Why does my EE not arm?
- Why is the LED not blinking?
- Why is the status indicator not working?
ECL-230D, ECL-600
- How to order parts
- I lost my cover lock key
- What do I do if my paddle/sign breaks?
- Why does the alarm sound when extending the bolt?
- Why is my device staying in alarm after I remove my key?
- Why is the device going into alarm and they key getting stuck before I can finish locking or unlocking it?
EAX-3500
- How do I increase or decrease the maximum time delay?
- How to order parts
- I can’t add time to the bar display
- I lost my cover lock key
- When I turn the key to reset, why doesn’t the time bar display reset?
- Why does the alarm sound when pushing the button to add time?
- Why does the unit chirp every 20-30 seconds?
- Why is the alarm not functioning correctly?
- Why is the alarm operating intermittently?
EAX-500
- How do I change the handing of my device?
- How do I install on a pair of doors?
- How to order parts
- I lost my cover lock key
- The magnet only works on one side of the device
- The unit is beeping every 45 seconds
- When I turn my key, why isn’t the actuator arm moving?
- Why can I not remove my key when the device is disarmed?
- Why do I need to change the battery so often?
- Why does the device go straight into alarm after arming?
- Why does the device not chirp 3 times after arming?
- Why is the device not arming?
- Why is the LED not blinking?
- Why is the status indicator not working?
EAX-2500
- How to install for a pair of doors
- How to order parts
- I lost my cover lock key
- When I turn my key, why isn’t the actuator arm moving?
- Why do I need to change the battery so often?
- Why does my device not alarm when the door opens?
- Why is my device going straight into alarm?
EAX-300
- How do I change the door prop time?
- How to order parts
- I lost my cover lock key
- When I turn my key, why isn’t the actuator arm moving?
- Why can I not remove my key when the device is disarmed?
- Why do I need to change the battery so often?
- Why is my device not arming?
- Why is the LED not blinking?
- Why is the status indicator not working?
AO19
- How do I replace my B100S with a new UDC1000?
- How to order parts
- My latch light never comes on. It stays on close speed
