FAQ

Alarmed Exit Devices (EA, EB, EB W)

• How do I change the battery?
• How to order parts
• One or both LEDs are constantly on and the unit will not arm
• When the unit is armed, LEDs work, but the device doesn’t beep after the green LED goes off
• Why can’t I remove my key when the bar is disarmed?
• Why does the AC powered unit give a low battery indication?
• Why is the LED not blinking?
• Why is there no LED activity when key is turned to armed position?
• Why isn’t the status indicator working?

Electric Latch Retraction (ER)

• How to order parts
• Why does my motor keep spinning?

Delayed Egress (EE)

• How to order parts
• Why does my EE not arm?
• Why is the LED not blinking?
• Why is the status indicator not working?

ECL-230D, ECL-600

• How to order parts
• I lost my cover lock key
• What do I do if my paddle/sign breaks?
• Why does the alarm sound when extending the bolt?
• Why is my device staying in alarm after I remove my key?
• Why is the device going into alarm and they key getting stuck before I can finish locking or unlocking it?

EAX-3500

• How do I increase or decrease the maximum time delay?
• How to order parts
• I can’t add time to the bar display
• I lost my cover lock key
• When I turn the key to reset, why doesn’t the time bar display reset?
• Why does the alarm sound when pushing the button to add time?
• Why does the unit chirp every 20-30 seconds?
• Why is the alarm not functioning correctly?
• Why is the alarm operating intermittently?

EAX-500

• How do I change the handing of my device?
• How do I install on a pair of doors?
• How to order parts
• I lost my cover lock key
• The magnet only works on one side of the device
• The unit is beeping every 45 seconds
• When I turn my key, why isn’t the actuator arm moving?
• Why can I not remove my key when the device is disarmed?
• Why do I need to change the battery so often?
• Why does the device go straight into alarm after arming?
• Why does the device not chirp 3 times after arming?
• Why is the device not arming?
• Why is the LED not blinking?
• Why is the status indicator not working?

EAX-2500

• How to install for a pair of doors
• How to order parts
• I lost my cover lock key
• When I turn my key, why isn’t the actuator arm moving?
• Why do I need to change the battery so often?
• Why does my device not alarm when the door opens?
• Why is my device going straight into alarm?

EAX-300

• How do I change the door prop time?
• How to order parts
• I lost my cover lock key
• When I turn my key, why isn’t the actuator arm moving?
• Why can I not remove my key when the device is disarmed?
• Why do I need to change the battery so often?
• Why is my device not arming?
• Why is the LED not blinking?
• Why is the status indicator not working?

AO19

• How do I replace my B100S with a new UDC1000?
• How to order parts
• My latch light never comes on. It stays on close speed

Series 800

• How to order parts
• I have input power, but no output power